PLACING YOUR ORDER / PAYMENT
Orders can be placed through our secure website anytime and paid using Paypal or a valid credit card. We use PayPal as our payment provider, but please note that you DON'T need a Paypal account, you can pay with credit card.
IMPORTANT NOTICE! Due to the current worldwide pandemic, we are experiencing delays to our shipping services. All delivery timeframes are NOT a guarantee.
We offer FREE EXPRESS SHIPPING with all orders over $150 US, please use code FREESHIPPING at the checkout.
Please allow up to 2 business days for dispatch on international orders. Business days exclude Saturday and Sunday and Indonesian public holidays. Orders placed on those days will be processed on the next business day.
For DOMESTIC shipping within Indonesia, we use JNE service, and delivery takes 1-3 business days.
For INTERNATIONAL shipping, we offer express shipping worldwide.
Express service is processed by DHL and FEDEX Express Shipping. For Southeast Asia, Australia and the USA delivery generally takes 2 - 3 business days, and for other International locations 2 - 4 business days.
Shipping times are only an estimate. Rose Avenue takes no responsibility if actual shipping time differs from that stated.
Shipping calculated rate is based on the weight of your shipment and your country/zone. Your shipping fee will be calculated at checkout.
Please be aware that Bali is remote and therefore shipping charges are high for us. We absorb some of those shipping costs for your order to try and reduce the shipping fee.
The shipping costs that you are paying are significantly cheaper than it costs us to ship your goods.
Please do not use a PO BOX/APO/FPO as our shipping providers do not deliver to these addresses or they charge additional fees.
Rose Avenue does not take responsibility for uncollected parcels that are returned to sender, or incorrect addresses that are returned to sender.
CUSTOMS & DUTIES
Please be advised that international shipments may be subject to import duties and taxes, and are the responsibility of the recipient.
All countries have their own laws regarding the import of certain products. Rose Avenue has no control over these charges. Unfortunately we are unable to provide estimates of import costs for individual countries as they differ widely from country to country. Please note that understanding import restrictions and the payment of any associated import customs and taxes is the responsibility of the purchaser/receiver. We recommend you contact your local customs office for current charges before placing your order. You may also visit duty calculation websites such as www.dutycalculator.com.
Customs clearance varies from country to country and may affect estimated delivery times.
Rose Avenue is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes.
If your question has not been answered in the above information, please don't hesitate to email us at firstname.lastname@example.org and we will be happy to assist you.