Shipping policy

IMPORTANT NOTICE! Due to the current worldwide pandemic, we are experiencing delays to our shipping services. All delivery timeframes are NOT a guarantee.

 We offer FREE EXPRESS SHIPPING with all orders over $150 US.

Please allow up to 2 business days for dispatch on international orders. Business days exclude Saturday and Sunday and Indonesian public holidays. Orders placed on those days will be processed on the next business day.

For DOMESTIC shipping within Indonesia, we use JNE service, and delivery takes 1-3 business days.

For INTERNATIONAL shipping, we offer express shipping worldwide.

Express service is processed by DHL Express Shipping. For Southeast Asia, Australia and the USA delivery generally takes 2 - 3 business days, and for other International locations 2 - 4 business days.

Shipping times are only an estimate. Rose Avenue takes no responsibility if actual shipping time differs from that stated. 



Shipping calculated rate is based on the weight of your shipment and your country/zone. Your shipping fee will be calculated at checkout. 

Please be aware that Bali is remote and therefore shipping charges are high for us. We absorb some of those shipping costs for your order to try and reduce the shipping fee.

Please be advised that international shipments may be subject to import duties and taxes, and are the responsibility of the recipient. Please contact your respective customs office for further information about duties and taxes for your country.

Customs clearance varies from country to country and may affect estimated delivery times. 

Rose Avenue is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes.

Please do not use a PO BOX/APO/FPO as our shipping providers do not deliver to these addresses or they charge additional fees.

Rose Avenue  does not take responsibility for uncollected parcels that are returned to sender, or incorrect addresses that are returned to sender.