PLACING YOUR ORDER / PAYMENT
Orders can be placed through our secure website anytime and paid using Paypal or a valid credit card. Paypal is a fast and easy method of payment without the need to disclose your credit card details. To make payment via this method you do NOT need a Paypal account.
We will happily ship anywhere in the World. Shipping is calculated by weight and is in USD. For higher quantity or heavier orders please refer to our wholesale page.
DELIVERY (WITHIN INDONESIA)
All orders are processed within 24-48 hours and are delivered to you within 14 business days. Delivery is via Indonesian Post. Rose Avenue will not be held responsible for any postage delays that may occur.
Loss or Damage is not covered. If you wish to have your order Insured, please advise us immediately and a quote will be obtained for you.
CUSTOMS & TAXES
All countries have their own laws regarding the import of certain products. Rose Avenue has no control over these charges. Unfortunately we are unable to provide estimates of import costs for individual countries as they differ widely from country to country. Please note that understanding import restrictions and the payment of any associated import customs and taxes is the responsibility of the purchaser/receiver. We recommend you contact your local customs office for current charges before placing your order. You may also visit duty calculation websites such as www.dutycalculator.com.
Most countries have a value threshold on imports before they start charging duty. For example, the Australian government charges duty, GST and various administration fees on all imports valued over AUD$1,000. Below are some value thresholds for other destinations. Please note that these values are provided in US dollars and were valid as of May 2015. These values are subject to change and should be checked before placing an order.
If your question has not been answered in the above information, please don't hesitate to phone or email us and we will be happy to assist in any way we can.